Warranty
Every product we supply carries a warranty. Here is how it works and how to claim.
What is covered
Products are covered against manufacturing defects for the warranty period stated on your quotation and invoice. Periods differ by product and manufacturer. Damage from incorrect installation, voltage surges, physical damage or misuse is not covered.
How to claim
- Email [email protected] with the subject “Warranty claim”.
- Attach your invoice, a photo of the product, and the serial or batch number where printed.
- Tell us briefly what is wrong and where the product is installed.
What happens next
We reply within one working day, check the product, and then repair or replace it under the manufacturer’s terms. For solar systems and installations we carry out, we visit the site where needed.